Return and Refund Policy

Return & Refund Policy

At Virexoβ„’, we want you to shop with confidence. If your purchase isn't quite right, we're here to help make the return process simple and straightforward.

30-Day Return Guarantee

You may request a return within 30 days after your order has been delivered.

To qualify for a return, your item must:

  • Be unused and in its original condition

  • Include the original packaging (when applicable)

  • Be accompanied by proof of purchase or your order confirmation

Items that show signs of use or damage not caused during shipping may not be eligible for a refund.

Requesting a Return

Before returning any product, please contact our Customer Support Team.

Email: service@krasaaa.com

Once your request is approved, we will provide:

  • Return instructions

  • A return authorization

  • Shipping guidance (when applicable)

Please do not send products back without contacting us first, as unauthorized returns cannot be processed.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please notify us as soon as possible.

To speed up the process, include:

  • Your order number

  • Photos of the product and packaging

  • A brief description of the issue

We'll work quickly to arrange a replacement or an appropriate refund.

Items Not Eligible for Return

The following products generally cannot be returned:

  • Personalized or customized items

  • Gift cards

  • Clearance or final-sale merchandise

  • Products that cannot be resold for hygiene or safety reasons

If you're unsure whether your purchase qualifies, please contact us before returning it.

Exchanges

We currently process exchanges by replacing your original order through a new purchase.

Simply:

  1. Contact our support team.

  2. Return the eligible item after approval.

  3. Place a new order for the preferred product.

This helps ensure the fastest service.

EU Customer Rights

For eligible orders delivered within the European Union, customers may cancel or return their purchase within 14 days of delivery in accordance with applicable consumer protection regulations.

Returned items must remain unused and include their original packaging.

Refund Processing

After your returned package is received and inspected, we'll notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method.

  • Most refunds are processed within 10 business days.

  • Processing time may vary depending on your financial institution.

If you have not received your refund after 15 business days, please contact us.

Email: service@krasaaa.com

Return Authorization

Returns must be approved before being shipped.

Please contact our support team first to receive the correct return instructions and return authorization.

Customer Support

Virexoβ„’
American Top Group
Address: 1500 Providence Highway, Suite 36, Norwood, United States
Phone: +1-617-2751063
Email: service@krasaaa.com

Our Commitment

Your satisfaction is important to us. Virexoβ„’ is dedicated to providing responsive customer service, fair return policies, and a smooth shopping experience from purchase to after-sales support.